Terms of service

Welcome to Mercyloom! Mercyloom operates this store and website — including all related information, content, features, tools, products, and services — to give you, the customer, a curated shopping experience (the "Services"). Mercyloom is powered by Shopify, which enables us to provide the Services to you.

These Terms of Service ("Terms"), together with any policies referenced here, describe your rights and responsibilities when using the Services. Please read them carefully — they include important information about your legal rights, including warranty disclaimers and limitations of liability.

By visiting, interacting with, or using our Services, you agree to be bound by these Terms and our Privacy Policy. If you don't agree, please don't use or access our Services.

SECTION 1 - ACCESS AND ACCOUNT

By agreeing to these Terms, you confirm you're at least the age of majority in your state or province, and that you consent to any minor dependents using the Services on devices you own or manage.

To use the Services — including browsing our store or purchasing products — you may need to provide information such as your email, billing, payment, and shipping details. You confirm that all information you provide is accurate, current, and complete, and that you have the right to provide it.

You're responsible for keeping your account credentials secure and for all activity on your account. Accounts may not be transferred, sold, assigned, or licensed to anyone else.

SECTION 2 - OUR PRODUCTS

We do our best to accurately represent our products, but colors and appearance may vary depending on your device and screen settings. We don't guarantee that products will look or perform exactly as shown.

Product descriptions may change at any time without notice. We may discontinue products or limit quantities available to any person, region, or jurisdiction at our discretion.

SECTION 3 - ORDERS

Placing an order is an offer to purchase — it isn't accepted until we confirm it and process payment. Please review your order carefully before submitting, as cancellations may not be possible once accepted. If we cancel or change an order, we'll try to notify you using the email, billing address, or phone number provided at checkout.

Returns and exchanges are handled solely under our Refund Policy. By purchasing, you confirm the items are for personal or household use, not resale or export.

SECTION 4 - PRICES AND BILLING

Prices, discounts, and promotions may change without notice. You'll be charged the price shown at checkout, confirmed in your order confirmation email. Posted prices exclude taxes, shipping, handling, and any customs or import charges unless stated otherwise.

Promotional terms may override these Terms where they conflict. You agree to keep your payment and account information accurate and up to date, and confirm that any payment method you use is valid, authorized, and will be honored for the full amount charged, including tax and shipping.

SECTION 5 - SHIPPING AND DELIVERY

We aren't liable for shipping or delivery delays. Delivery times are estimates, not guarantees, and we're not responsible for delays caused by carriers, customs processing, or other factors outside our control. Once a product is transferred to the carrier, title and risk of loss pass to you.

SECTION 6 - INTELLECTUAL PROPERTY

All content on our Services — including trademarks, text, images, graphics, product reviews, video, and audio, and the design, selection, and arrangement of that content — is owned by Mercyloom, its affiliates, or licensors, and is protected under U.S. and foreign patent, copyright, and other intellectual property law.

You may use the Services for personal, non-commercial purposes only. You may not reproduce, distribute, modify, create derivative works of, publicly display or perform, republish, download, store, or transmit any material from the Services without our prior written consent. Nothing in these Terms grants you rights to our, Shopify's, or any third party's patents, trademarks, copyrights, or other intellectual property beyond what's expressly stated here. Unauthorized use may violate federal and state intellectual property law.

Mercyloom's names, logos, product and service names, designs, and slogans are trademarks of Mercyloom or its affiliates or licensors, and may not be used without our prior written permission. Shopify's name, logo, and marks belong to Shopify. All other names, logos, and marks referenced on the Services belong to their respective owners.

SECTION 7 - OPTIONAL TOOLS

We may give you access to third-party tools that we don't monitor or control. These tools are provided "as is" and "as available," without warranties of any kind, and without endorsement — we have no liability arising from your use of them. Any use is entirely at your own risk; please review the relevant third party's terms before relying on their tools.

New features or tools we add in the future are automatically covered by these Terms.

SECTION 8 - THIRD-PARTY LINKS

Our Services may link to materials, websites, or embedded functionality operated by third parties. We don't examine or evaluate third-party content, and we're not responsible for its accuracy — if you choose to visit a third-party site, you do so at your own risk.

We're not liable for any harm related to your access to, or purchases from, third-party websites. Please review third-party policies carefully before engaging in any transaction, and direct any complaints about their products or services to them directly.

SECTION 9 - RELATIONSHIP WITH SHOPIFY

Mercyloom is powered by Shopify, but any sales you make on our store are made directly with Mercyloom. Shopify is not responsible for any aspect of these transactions, including any injury, damage, or loss resulting from purchased products, and you release Shopify and its affiliates from all claims arising from your purchases with us.

SECTION 10 - PRIVACY POLICY

Your personal information is subject to our Privacy Policy, and certain information may also be subject to Shopify's Privacy Policy. By using our Services, you acknowledge that you've read both.

Because our Services are hosted by Shopify, Shopify also collects and processes information about your access to and use of the Services, and this information may be shared with third parties — including ones located in other countries — to help provide and improve the Services for you. Review our Privacy Policy for full details.

SECTION 11 - FEEDBACK

If you submit ideas, suggestions, reviews, or other feedback ("Feedback"), you grant us a perpetual, worldwide, sublicensable, royalty-free license to use, reproduce, modify, publish, and distribute it in any medium, for any purpose, including commercial use. We're under no obligation to keep Feedback confidential, pay for it, or respond to it, and we may monitor, edit, or remove it at our sole discretion if we determine it's unlawful, offensive, or otherwise objectionable.

You confirm that your Feedback won't violate anyone's copyright, trademark, privacy, or other rights; won't contain unlawful, abusive, or obscene material or malware; and won't misrepresent who you are. You're solely responsible for any Feedback you submit and its accuracy — we assume no liability for it.

SECTION 12 - ERRORS, INACCURACIES AND OMISSIONS

Information on our Services — including product descriptions, pricing, promotions, shipping charges, and availability — may occasionally contain typographical errors or omissions. We reserve the right to correct these, and to change, update, or cancel orders affected by inaccurate information, even after you've submitted your order.

SECTION 13 - PROHIBITED USES

You may use the Services for lawful purposes only. You may not use the Services to: violate any law or regulation; infringe our intellectual property or anyone else's; harass, defame, or harm any person; transmit false or misleading information; send spam, chain letters, or unsolicited advertising; impersonate any person or entity; or engage in conduct that restricts others' use of the Services or exposes us or them to liability.

You also agree not to: upload viruses or malicious code; reproduce, resell, or exploit any portion of the Services; collect or track others' personal information; spam, phish, pretext, crawl, or scrape; or interfere with or circumvent our security features. We reserve the right to suspend, disable, or terminate your account at any time, without notice, for violating any part of these Terms.

SECTION 14 - TERMINATION

We may terminate this agreement or your access to the Services, in whole or in part, at any time and without notice. You remain liable for all amounts due up to and including the date of termination.

Sections that by their nature should survive termination — including Intellectual Property, Feedback, Disclaimer of Warranties, Limitation of Liability, Indemnification, Severability, Waiver, Entire Agreement, Assignment, Governing Law, and Privacy Policy — will continue to apply.

SECTION 15 - DISCLAIMER OF WARRANTIES

Information presented on or through the Services is made available for general information purposes only. We don't warrant its accuracy, completeness, or usefulness, and any reliance you place on it is strictly at your own risk. We disclaim all liability arising from reliance on such materials by you or any other visitor to the Services.

EXCEPT AS EXPRESSLY STATED BY MERCYLOOM, THE SERVICES AND ALL PRODUCTS OFFERED THROUGH THE SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE" FOR YOUR USE, WITHOUT ANY REPRESENTATION, WARRANTIES OR CONDITIONS OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING ALL IMPLIED WARRANTIES OR CONDITIONS OF MERCHANTABILITY, MERCHANTABLE QUALITY, FITNESS FOR A PARTICULAR PURPOSE, DURABILITY, TITLE, AND NON-INFRINGEMENT. WE DO NOT GUARANTEE, REPRESENT OR WARRANT THAT YOUR USE OF THE SERVICES WILL BE UNINTERRUPTED, TIMELY, SECURE OR ERROR-FREE. SOME JURISDICTIONS LIMIT OR DO NOT ALLOW THE DISCLAIMER OF IMPLIED OR OTHER WARRANTIES, SO THE ABOVE DISCLAIMER MAY NOT APPLY TO YOU.

SECTION 16 - LIMITATION OF LIABILITY

TO THE FULLEST EXTENT PROVIDED BY LAW, IN NO CASE SHALL MERCYLOOM, OUR PARTNERS, DIRECTORS, OFFICERS, EMPLOYEES, AFFILIATES, AGENTS, CONTRACTORS, SERVICE PROVIDERS OR LICENSORS, OR THOSE OF SHOPIFY AND ITS AFFILIATES, BE LIABLE FOR ANY INJURY, LOSS, CLAIM, OR ANY DIRECT, INDIRECT, INCIDENTAL, PUNITIVE, SPECIAL, OR CONSEQUENTIAL DAMAGES OF ANY KIND, INCLUDING, WITHOUT LIMITATION, LOST PROFITS, LOST REVENUE, LOST SAVINGS, LOSS OF DATA, REPLACEMENT COSTS, OR ANY SIMILAR DAMAGES, WHETHER BASED IN CONTRACT, TORT (INCLUDING NEGLIGENCE), STRICT LIABILITY OR OTHERWISE, ARISING FROM YOUR USE OF ANY OF THE SERVICES OR ANY PRODUCTS PROCURED USING THE SERVICES, OR FOR ANY OTHER CLAIM RELATED IN ANY WAY TO YOUR USE OF THE SERVICES OR ANY PRODUCT, INCLUDING, BUT NOT LIMITED TO, ANY ERRORS OR OMISSIONS IN ANY CONTENT, OR ANY LOSS OR DAMAGE OF ANY KIND INCURRED AS A RESULT OF THE USE OF THE SERVICES OR ANY CONTENT (OR PRODUCT) POSTED, TRANSMITTED, OR OTHERWISE MADE AVAILABLE VIA THE SERVICES, EVEN IF ADVISED OF THEIR POSSIBILITY.

SECTION 17 - INDEMNIFICATION

You agree to indemnify, defend, and hold harmless Mercyloom, Shopify, and our respective affiliates, partners, officers, directors, employees, agents, contractors, licensors, and service providers from any losses, damages, liabilities, or claims — including reasonable attorneys' fees — arising from your breach of these Terms, your violation of any law or third-party right, or your access to and use of the Services.

We'll notify you of any indemnifiable claim; a delay in notifying you won't relieve your obligations unless it materially prejudices your defense. We may control the defense and settlement of a claim at your expense, but won't settle in a way that imposes non-monetary obligations on you without your consent. You agree to cooperate in the defense, including by providing relevant documents.

SECTION 18 - SEVERABILITY

If any provision of these Terms is found unlawful, void, or unenforceable, that provision will be enforced to the fullest extent permitted by law, and the unenforceable portion will be severed — without affecting the validity of the remaining provisions.

SECTION 19 - WAIVER; ENTIRE AGREEMENT

Our failure to enforce any right or provision of these Terms doesn't waive that right or provision. These Terms, together with any policies we post, form the entire agreement between you and us, superseding any prior agreements or communications, whether oral or written. Any ambiguity in these Terms won't be construed against whichever party drafted them.

SECTION 20 - ASSIGNMENT

You may not delegate, transfer, or assign this agreement or your rights or obligations under it without our prior written consent — any such attempt is void. We may transfer, assign, or delegate these Terms and our rights and obligations at any time, without your consent or notice to you.

SECTION 21 - GOVERNING LAW

These Terms, and any separate agreements under which we provide you Services, are governed by the laws of the federal and state or territorial courts in the jurisdiction where Mercyloom is headquartered. You and Mercyloom consent to venue and personal jurisdiction in those courts.

SECTION 22 - HEADINGS

Section headings are included for convenience only and don't limit or otherwise affect these Terms.

SECTION 23 - CHANGES TO TERMS OF SERVICE

You can review the most current version of these Terms at any time on this page. We may update, change, or replace any part of these Terms at our sole discretion by posting changes to our website — it's your responsibility to check periodically. We'll notify you of material changes as required by law, and continued use of the Services after changes are posted constitutes your acceptance of them.

SECTION 24 - CONTACT INFORMATION

Questions about these Terms of Service should be sent to us at support@mercyloom.com.

Our contact information is posted below:

Mercyloom
support@mercyloom.com